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It's no secret that more and more, the web is the first place
customers look for business services. The Courier business is no different. To be found,
you need to be there.
In addition to the value of a web-presence, Courier-Connex services will allow your
customers to do business with you, online, at your website.
Courier-Connex will put your business "On The Web".
Our services for you and your customers go well beyond waybill processing with features
to search and extract data, automate your billing and accounts receivable (for your web
and phone-in customers) and even to let customers receive and pay your invoice online.
All of this from your own web-site.
Best of all, there is no software to buy or setup, no-one to train, no down-time. All
you need is your PC with internet access.
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Build your website
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We will search and register the domain name of your choice.
Build your website with your company logo.
Even if you already have a website, Courier-Connex services can be added to
provide you and your customers the ability to do business online.
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Host your website
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Setup your site and build your database on our web-server.
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Email
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With your own website, you can enhance your business presence with email
@yourbusiness.com. Up to 5 email accounts are included with
the standard service.
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Custom waybill
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You define service types and descriptions for your waybill.
Customers will now be printing their own waybills. (Save on waybill
form costs). You define the minimum number of copies.
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Dispatch console
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The Dispatch Console is your window on active deliveries.
When a customer sends a new order you can receive a message that a new order has
just arrived. If there is no-one at dispatch, you can have that message
sent to your cell-phone, pager or PDA(Blackberry,etc).
On the console, the new order just received will be at the top of the list.
All of the information needed to get the order on-the-road is shown on the
console. To assign it to a Driver, or open the order,
just click.
If an order is still in "New" status, the customer may Request it be Cancelled.
A message will be sent to dispatch, and this order will then "float" to
the top of the list for immediate attention.
Customers may also send a brief message to Dispatch. In a case such
as where the customer has put in an order for immediate pick-up, then discovers
that it's not yet ready, a quick message to dispatch to hold pickup is a fool-proof
method to communicate this. You may choose to have client messages also sent to
the drivers cell-phone or PDA.
When a new or an existing phone-in customer submits the online sign-up form,
Dispatch will be alerted with a message. You may also receive an
automatic email to the mailbox(es) of your chioce. (Including your cell-phone
or PDA).
You can define custom dispatch consoles by simply selecting the columns that you want
to appear on the console. (To see complete order details, just click the waybill
number to open it up.) You have this same control to select the information
that displays on the customer tracking console.
Each dispatcher can tailor his/her dispatch console "on-the-fly"
by selecting different formats, that you have defined. The orders can be
selected by customer category or locations, sorted by priority, driver, type
of service, etc. to give each dispatcher the flexibility to
control how to view and manage his/her order console.
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Credit monitoring
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If you receive a pick-up order from a customer with a credit problem indicated
(overdue invoices, etc), this order will be "credit flagged" on the console, to
alert dispatch before assigning a driver.
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Driver notification
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When dispatch assigns an order to a Driver, a message can be sent to the driver's cell-phone
or PDA with the order details. In most cases,
this is all the driver needs to get on-the-road.
When a new order arrives, Auto-dispatch can automatically assign and notify the appropriate driver,
with no dispatcher intervention.
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P.o.D's
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Customers can choose to have email notifications automatically sent when Dispatch
sets an order status to Complete.
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Manual waybills and
phone-in orders
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For customers who prefer to phone-in their orders, you simply enter these. This will
keep all waybills in your database to allow you to use online dispatching and invoicing.
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Express Entry
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If you have multiple orders from phone-in customers or a driver's manifest, Express Entry will
allow you to enter a batch of orders in one step.
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Waybill activity
search & download
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In much the same way as a customer would track an order, you can search and list
waybills with an extensive choice of selection criteria, in a report format that you define.
You can view, print or download this list to view it in a spreadsheet or word
processing program, or as source data for analysis or any other purpose.
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Driver activity
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A Driver format waybill report
will provide a list for each driver of all deliveries for the period with commissions
for each waybill calculated and totalled.
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Customer activity
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The same searching and reporting process is available for sales reporting,
customer activity analysis or any other purpose.
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Online invoicing
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With the waybill data on file, it becomes a simple process to select the billing
period, prepare and print invoices. Additionally, customers who have
"opt'ed in", can receive and even pay your invoice online.
You can use this to completely automate the billing
and accounts receivable management of your business.
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Pricing
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The Price Calculator can determine the pickup and delivery point's
shipping zones and select the appropriate fees. The weight, size and
number of pieces shipped will indicate the required vehicle and the additional
charges accorded. Even a time-of-day premium or discount is considered
to provide the customer with an immediate price quote. Eliminate the need
for you to review and price each order.
Wait time and additional charges are applied by dispatch when the order is
completed.
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Support
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We are here to ensure you get the most from Courier-Connex services.
Client support is available without additional charge to all with a current
subscription in good standing.
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New features
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Improvements to our services are continually being developed. As
these become available, all users with a current subscription in good standing
will receive any enhancements to their service plan at no additional cost.
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Financial systems
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Courier-Connex new Premium Service goes beyond the Customer and Dispatch
focused Standard Service to provide the back-office financial
processing that will allow you to fully automate your billing, accounts receivable
and sales reporting.
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